Returns offers a 100% Satisfaction Guarantee: We guarantee every item we sell for 90 days for defects or quality problems.

Not happy with your size, color or style? Just email or call within 60 days for an exchange or full refund.

* Items that have been laundered or altered in any way cannot be accepted for exchange or return.

To return or exchange an item, please use the following instructions:

Email to let us know if you’d like exchange merchandise or receive a refund

Enclose a copy of the original packing list or invoice

Indicate on the packing list whether the shipment is a RETURN or EXCHANGE

Ship the item to the following address:
Ilene’s Gator Store
Attn: Returns
2441 N.W. 43rd St.
Suite 19
Gainesville, FL 32606

Ship the item back to us using whatever shipping method you prefer. You pay the return shipping on the return. If you are exchanging for another item, we will send the exchange to you at no additional cost.

A refund will be credited back to your original method of payment.

If you have any questions, we can be reached via our email address or by telephone at 352-378-1611.